Resources · VoIP training
VoIP Training Videos & User Guides
Find familiar tutorials and tools to help with CommPortal, calling features, messages, MaX UC, and business phone settings.
Training videos
CommPortal Tutorials
These tutorials open the original Metaswitch training resources in a new tab.
Administrator CommPortal Tutorial
CommPortal lessons
End User Training Videos
Short videos covering everyday functions in the phone portal. Some older videos may require access through their original provider.
CommPortal Home Screen
Call Settings
Message Settings
Making Calls
Resetting PINs & Passwords
Downloading Applications
Messages & Calls
Phone Status
Advanced Settings
More tutorials
Additional VoIP Training
MaX UC Desktop Client Tutorial
MaX UC Mobile Client Tutorial
Configuring Easy Attendant
Documentation
Business Phone & Voicemail User Guides
Access manufacturer-hosted Yealink guides and headset information. Older manual versions may differ from your phone's firmware or Optogy's configured services. The Optogy Voicemail Quick Reference Guide is available as a PDF.
Yealink T5 Series Prime Business Phones User Guide
Manufacturer guide (V84.35). Covers the T5 Prime Business Phone family; check your phone model and firmware.
Yealink CP960 User Guide
Manufacturer guide (V80.25) for the SIP CP960 conference phone, not the Teams Edition.
Optogy Voicemail Quick Reference Guide
Two-page Optogy guide covering voicemail access, message playback, greetings, message forwarding, and changing your voicemail password.
Headset Compatibility List for Yealink IP Phones
More assistance
Need Help With Your Business Phones?
Optogy can help direct you to the appropriate training, account portal, or support contact.
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